RETURNS + REFUNDS - the T's + C's...

I had a change of heart...

In the instance that you have a change of heart, we're absolutely happy to provide a refund or credit (your choice). Just flick us an email to hello@elementalremedy.com + we'll send you the easy to follow steps / Please note, we are unable to provide refunds for items that arrive back to us used or broken / Once we receive the products safe + sound, we'll refund you to the mode of payment on your initial order / SIMPLES! -ER Xx

Help! I believe my order to be damaged, faulty or incorrect...

So we f#*ked up your order?

In the very rare instance that your order arrives damaged, faulty or not as described, you have rights! / We just ask you shoot us a quick email to hello@elementalremedy.com with:

  • a photo of the product

  • a description of your concern + we'll look after you - ER Xx

SUPER EASY STEPS:

In your email, attach a photograph of the concern you have, + let us know any of the following options:

1. My item arrived damaged

2. My item is not as described

3. The wrong item/s were sent

4. An item from my order was missing

WE'LL RESPOND WITHIN 24 HOURS - we know it's super disappointing when an order you were awaiting  doesn't arrive as anticipated, but rest assured, we get it + we want to fix it for you / We appreciate you kindness + understanding as we sort out your issue!

www.elementalremedy.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

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