Shipping & Returns

 

How long does my order take to ship?

We prepare your order on the same business day if the order is placed before 12 noon & then ship the following business day. If you order after noon or on weekends, your order will be prepared within 1 business day & ship the following business day. We guarantee dispatch with 3 business days. Once your order has been dispatched, we are at the whim of the postal services in regards to delivery times. We appreciate your patience if shipping takes longer than usual due to the current situation.

Do you offer international shipping? 

At this stage, no. If you have any questions, be sure to email hello@elementalremedy.com & we can chat

What is your return policy? 

Changed your mind? No worries!

In the instance that you have a change of mind, we're happy to provide a full refund (minus shipping) or issue you a gift card credit. Just flick an email to hello@elementalremedy.com & we'll send you the easy-to-follow steps.

*note, we are unable to provide refunds for items that arrive back to us used or broken. Once we receive the products safe + sound, we'll refund you to the mode of payment on your initial order.

 Did your order arrive incorrect or damaged?

In the very rare instance that your order arrives incorrect, damaged, faulty or not as described, we will resolve it for you quickly & easily.

Simply send us a quick email to hello@elementalremedy.com with:

  • a photo of the product damage or mistake

After attaching your photo, copy/paste one the following four options that describes your issue:

·       My item arrived damaged

·       My item is not as described

·       The wrong item/s were sent

·       An item from my order was missing

 

You’ll get a resolution response within 24 business hours.

We know it's super disappointing when an order doesn’t arrive as anticipated, but rest assured, we will look after you. We appreciate your understanding as we sort out your issue.

www.elementalremedy.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

See full terms & legislation here.